Privacy Policy

1. Introduction

At VPNTN, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual private network service, website, and applications (collectively, the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect the following information that you voluntarily provide to us:

• Account information: email address and payment information
• Customer support information: when you contact our support team
• Survey responses: if you choose to participate in our surveys

2.2 Information Collected Automatically

We may automatically collect certain information when you use our Service:

• Device information: device type, operating system, and browser type
• Usage data: how you interact with our Service, including app crashes and feature usage
• Server load information: to maintain service quality and performance

2.3 Information We Do Not Collect

We maintain a strict no-logs policy. We do not collect or store:

• Your browsing history
• Traffic destination
• Data content
• DNS queries
• IP addresses
• Connection timestamps
• Session duration
• Bandwidth usage

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Service
• To process your payments
• To respond to your inquiries and provide customer support
• To send you service-related notifications
• To improve our Service
• To detect and prevent fraud and abuse
• To comply with legal obligations

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

• With service providers who help us operate our Service
• With payment processors to process your payments
• In response to a legal request if required by law
• To protect our rights, privacy, safety, or property
• In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate personal information
• The right to delete your personal information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by other means. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: vpn@spherex.vn
Phone: 0853795512
Address: Tầng 14 tòa nhà HM Town 412 Nguyễn Thị Minh Khai Phường 05 Quận 3 Thành Phố Hồ Chí Minh
Company: Spherex
DUNS: 626128106
Tax ID: 0318176809